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FAQ

GRAIN-FREE CEREAL 

How do I make Grain-Free Cereal?

Wella Grain-Free Cereal can be enjoyed hot or cold depending on your preference.
To enjoy hot add 1/3 cup (45 g) to a bowl or mug, mix in 1/3-1/2 cups hot liquid of choice. Stir it well until there are no dry spots. Let sit for 2-3 minutes to allow the flax and chia to soak up water.

For overnight Grain-Free Cereal add 1/3 cup (45 g) to bowl or jar, mix in 1/3-1/2 cups liquid of choice and stir well. No really, stir it like you mean it! Cover, refrigerate overnight, and pat yourself on the back – breakfast will be waiting for you! In the morning, stir Grain-Free Cereal again to distribute any excess liquid and enjoy.

But wait, there’s more! You can add a spoonful or two of Grain-Free Cereal to your smoothie for an extra boost, and we’ve even heard it’s delicious sprinkled over yogurt. Have a way to use Grain-Free Cereal we haven’t thought of? Share it with us at hello@wellafoods.com or on social @wellafoods!


How should I store Grain-Free Cereal– pantry or fridge?

How should I store Grain-Free Cereal– pantry or fridge?

Grain-Free Cereal are certainly happy in your pantry – you can leave them in the bag they came in or transfer to an air tight jar or container.
Ideally though you should keep them in the fridge to protect the omega 3’s and prolong the fresh flavor.

The directions say add 1/3 – 1/2 cup liquid, how much is best?

The amount of milk or water you add will depend on personal preference! We recommend starting with 1/3 cup for a thick cereal and adding more if you like a thinner, porridge-like consistency.

What kind of milk should I use?

Dealer’s choice! We love Grain-Free Cereal with everything – water, traditional milk, coconut cream. You can even make it with coffee for a little extra boost!

What kind of milk should I use?

Dealer’s choice! We love Grain-Free Cereal with everything – water, traditional milk, coconut cream. You can even make it with coffee for a little extra boost!

Will you be adding more flavors?

You bet we will! We are already hard at work in the kitchen mixing up new Grain-Free Cereal and we can’t wait to share them with you. Want the inside scoop? Sign up for our newsletter for early access to new flavors. Have a suggestion? We would love to hear it! Drop us your flavor recommendations at hello@wellafoods.com or on social @wellafoods!

 

How long will prepared Grain-Free Cereal last in the fridge?

We recommend eating Grain-Free Cereal within 2 days of preparation.

Is Grain-Free Cereal Organic? Gluten-Free? Vegan? Paleo? Kosher?

You bet! We use only the finest Organic and Kosher certified, Paleo-friendly whole foods, and grind them to the perfect consistency to create our Grain-Free Cereal cereal. No fillers, preservatives or mysterious “natural flavors” – just food made from food. Grain-Free Cereal are dairy and soy free, and we use lateral-flow assay testing to ensure they are gluten-free too!

Is there a difference between instant and overnight Grain-Free Cereal?

The instant preparation instructions make a warm cereal while maintaining a lot of the crunch of the chia seeds and almond chunks. Because you’re eating it within a few minutes of preparation, the flavors of the almonds, coconut, cinnamon and dates are more distinct. If you choose the overnight route, the chia, coconut and flax have more time to pull in water and plump up, but the almond pieces and chia still maintain a nice crunch. The flavors also have
more time to meld and you get a different taste experience – we recommend trying both to decide your favorite!

Is Grain-Free Cereal a breakfast cereal?

Grain-Free Cereal are a great breakfast option – hearty, full of fiber and healthy fats, and ready in minutes. Or, even better, prepped the night before! But that doesn’t make them a breakfast only food – in fact those same nourishing, no-fuss properties make Grain-Free Cereal a perfect meal or snack for any time of day! Our founder even eats them for dessert – just add a little cocoa powder and maple

syrup for a sweet, satisfying treat.

Is there a difference between instant and overnight Grain-Free Cereal?

The instant preparation instructions make a warm cereal while maintaining a lot of the crunch of the chia seeds and almond chunks. Because you’re eating it within a few minutes of preparation, the flavors of the almonds, coconut, cinnamon and dates are more distinct. If you choose the overnight route, the chia, coconut and flax have more time to pull in water and plump up, but the almond pieces and chia still maintain a nice crunch. The flavors also have
more time to meld and you get a different taste experience – we recommend trying both to decide your favorite!

Can I make Grain-Free Cereal in the microwave?

Absolutely! Just mix the Grain-Free Cereal and your choice of liquid in a microwave-safe bowl or mug – stir  well to avoid dry spots, and microwave for 30 seconds. Stir again and let sit for 2-3 minutes. Careful – the bowl and contents may be hot! Cook times will vary depending on your microwave

Wella Bars & Super Omega Squares

Why do Wella Bars & Squares need to be refrigerated?

Wella Bars & Squares are made from fresh ground nut butters and minimally processed whole food ingredients, and contain no emulsifiers, preservatives, or fillers. The natural oils in the nuts and seeds will separate over time unless kept refrigerated. To maintain freshness, flavor, and prevent oil separation, we recommend keeping Wella Bars refrigerated until ready to consume.

 

 

How do you guarantee Wella Bar honey is organic?

USDA certified Organic Honey is produced by organic certified beehives. These special beehives are located in remote regions of Brazil where the honey bees can forage for nectar from various wildflowers free from herbicide or pesticide applications. We purchase exclusively from a True Source Verified importer that maintains proof of origin and honey testing certificates. For more info:  http://www.truesourcehoney.com/true-source-certified/

 

Help, I still have questions!

Great!  Customer service is one of our core values, and we are looking forward to connecting with you and answering all your questions.  You can call us on our toll free number: 877-725-7289, email us at hello@wellafoods.com, or click here to use our contact form.

How long are they good without refrigeration?

Wella Bars last 2-3 days without refrigeration, depending on the temperature. They do start to get soft, and the nut oils can separate if left out for a long time or exposed to higher heat. Just place them back in the fridge and they will firm up again in a couple hours!  Insider tip: freeze them before heading out on the picnic to keep them firm and fresh longer.

Super Omega Squares are good out of refrigeration for 5 days at a time – making them a great on-the-go snack for road trips, picnics, and school lunches. Beware that the chocolate chips may get a little melted in the summer – but some of us prefer them that way!

Can Wella Bars & Squares be frozen?

Yes!  They can be frozen for up to one year.

My bars/squares are warm, can I still eat them?

You sure can! We recommend popping them back in the fridge to firm up – our bars and squares are good out of refrigeration for 2-5 days.  Check out the answer to “How long are they good without refrigeration?” above for more information!

Online order arrive warmer than you expected? 

During warmer months please keep in mind, the dry ice may evaporate completely during transit – your Wella snacks are still safe to eat! Just get them refrigerated (or frozen!) as soon as you can, and they will return to their normal texture in a couple of hours 

 Are they available to purchase online?

Everything is available for online purchase through our site! Shop Now. You can also find us on Amazon

How do you ship them if they need refrigeration?

We ship orders in insulated recyclable packs with dry ice to ensure you receive fresh product. During warmer months, please keep in mind that the dry ice may evaporate completely during transit– your Wella snacks are still safe to eat! Just get them refrigerated (or frozen!) as soon as you can, and they will return to their normal texture in a couple of hours.

 Where can I find them in store?

Please use our store locator to find your closest retailer. Once you input your zip code, click on each store to see Wella items they carry. You can also select specific items to search for by checking the boxes next to each category in the search bar, just below the zip code.  

*We work hard to keep our store locator updated, however it can take weeks for current data to get through the system and back to us.  We recommend calling the store to confirm current availability.

Know a store that carries Wella and isn’t listed, or see one listed you know doesn’t have Wella anymore?  Please let us know by emailing us at hello@wellafoods.com, or click here to use our contact form. 

 

Are all Wella products certified organic?

No, but we have organic options that are certified organic by CCOF and carries the USDA Organic seal. Our new collagen bars are not certified Organic. 

Do they contain GMOs?

No GMOs. Organic certification strictly prohibits the use of GMOs.  For more information on how Organic is non-GMO and more, visit: https://www.ccof.org/organic/organic-non-gmo-more

Do they contain dairy or eggs?

Our Almond and Peanut Wella Bars contain whole milk protein and egg white protein. However, our Cashew Superfood Bars and our Super Omega Squares are all dairy-free and egg-free. 

Any Vegan options?

Yes!  Our Super Omega Squares, Cashew Chai Maca Superfood Bar and Cashew Cacao Chaga Superfood Bar are all vegan! Check out our vegan offerings here

Do they contain soy, corn, or palm oil?

No soy. No corn. No palm oil. 

Do they contain gluten or wheat?

Nope!  Wella bars and squares are all gluten-free.

Are Wella products made in a certified gluten-free facility?

Not yet – but stay tuned! We use Lateral-Flow Assay testing on every batch to ensure our bars and squares meet the FDA standard for gluten-free products. For more information contact our QA team at hello@wellafoods.com or call 877-725-7289

Are Wella Bars Kosher?

Yes. Wella ingredients and the facility where they are made comply with the kosher requirements of OK Kosher. You can visit the http://www.ok.org/  website to learn more about their kosher certification.

Do Wella Bars or Squares contain preservatives?

Not a chance! All our items are made from carefully sourced, minimally processed real-food ingredients, and do not contain any preservatives, food dyes, stabilizers or additives.

Where can I find nutritional info?
Shipping & Returns

Do you offer free shipping?

Yes! On all items except for the sampler packs, samplers have a $15 shipping fee to the contiguous 48 states. We ship Monday through Thursday, however, if the transit time required to ship your order after a Tuesday during a given week would require your order to sit in a shipping company’s warehouse over the weekend, it will be held until the following Monday.

Most of our shipments arrive within 2-3 consecutive shipping days after your order is placed. There is a $30.00 surcharge to ship to Alaska or Hawaii.
Consecutive shipping days are Monday-Saturday for residential addresses, and Monday-Friday for commercial addresses. We do not ship to PO boxes.

When will my order arrive?

We do our best to ship out in-stock orders the next business day, but please note that orders received Thursday-Sunday ship out on the following Monday. Once your order leaves our facility, you can expect your delivery within 2-3 business days.

How do I track my order?

As soon as your order ships, we’ll send you a shipping confirmation email with your tracking ID number. If you have a Wella account, you can also find your tracking ID number in the Order History section of My Account.

We do not ship to PO boxes.

If you’re having trouble locating your package, our team is happy to help. Email us at hello@wellafoods.com.

Where do you ship?

We currently only ship within the United States.

Can you ship to a PO box?

No, we cannot ship to PO boxes.

What is the surcharge of shipments going outside of Continental US?

$30 for Alaska and Hawaii only. We do not ship international at this time.

Return Policy

Garnea, LLC (the “Company”) owns and operates this website, www.wellafoods.com (the “Website”). This Return Policy applies to all sales transactions with the Company, whether through the Website or via some other order process.

I’d like to return my Wella purchase. What now?

If for any reason you are not happy with your purchase, please reach out to us at hello@wellafoods.com. Our customer service team will be happy to either replace your purchase or issue you a refund.

 

What do I do if my bar is defective/damaged?

Our bars undergo thorough quality assurance procedures to ensure they live up to our high standards. However, if you find a damaged or defective bar upon arrival that does not meet your expectations, please send us a photo of the defect so that we can assess the situation and prevent it from happening again. We will either replace the bars or issue you a full refund, whichever you prefer.