Shipping & Returns
Do you offer free shipping?
Yes, for orders over $65. For orders under $65, there is a $15 shipping fee to the contiguous 48 states.We ship Monday through Thursday, however, if the transit time required to ship your order after a Tuesday during a given week would require your order to sit in a shipping company’s warehouse over the weekend, it will be held until the following Monday.
Most of our shipments arrive within 2-3 consecutive shipping days after your order is placed. There is a $30.00 surcharge to ship to Alaska or Hawaii.
Consecutive shipping days are Monday-Saturday for residential addresses, and Monday-Friday for commercial addresses. We do not ship to PO boxes.
When will my order arrive?
We do our best to ship out in-stock orders the next business day, but please note that orders received Thursday-Sunday ship out on the following Monday. Once your order leaves our facility, you can expect your delivery within 2-3 business days.
How do I track my order?
As soon as your order ships, we’ll send you a shipping confirmation email with your UPS tracking ID number. If you have an Wella Bar account, you can also find your tracking ID number in the Order History section of My Account.
You can click on the link in your shipping confirmation email, or copy and paste your tracking ID number into the UPS Tracking Page to locate your package.
We do not ship to PO boxes.
If you’re having trouble locating your package, our team is happy to help. Email us at email@example.com.
Where do you ship?
We currently only ship within the United States.
Can you ship to a PO box?
No, we cannot ship to PO boxes.
What is the surcharge of shipments going outside of Continental US?
$30 for Alaska and Hawaii only. We do not ship international at this time.
DGG Group, LLC (the “Company”) owns and operates this website, www.wellaorganics.com (the “Website”). This Return Policy applies to all sales transactions with the Company, whether through the Website or via some other order process.
I’d like to return my Wella Bar purchase. What now?
If for any reason you are not happy with your purchase, please reach out to us at firstname.lastname@example.org. Our customer service team will be happy to either replace your purchase or issue you a refund.Please note that returns or exchange requests must be made within thirty (30) days of their delivery date. Additionally, there must be no more than three (3) bars missing from each returned package for a full refund.
See below for instructions on how to proceed.
How do I Return or Exchange a Box of Wella Bars?
- For a refund or exchange on your purchase, contact email@example.com. We’ll send you a personalized return slip. Please note we do not cover any shipping costs associated with returns or exchanges.
- Complete the return slip and enclose it in the box along with the product you are returning.
- Returns and exchanges should be mailed to: Wella Organics, c/o DGG Group LLC, 1403 E MLK Jr. Industrial Blvd, Lockhart, Tx 78644
- Once your package is received at our offices, we will process your request and issue your refund. Refunds will be processed using the same payment method you used at checkout. For exchanges, items will be shipped within 5-7 business days.
For your protection, please use UPS, FedEx or Insured Parcel Post for shipment.
What do I do if my bar is defective/damaged?
Our bars undergo thorough quality assurance procedures to ensure they live up to our high standards. However, if you find a damaged or defective bar upon arrival that does not meet your expectations, please send us a photo of the defect so that we can assess the situation and prevent it from happening again. We will either replace the bars or issue you a full refund, whichever you prefer.